FAQs

Shipping & processing

The processing time for orders is typically 1-3 business days. Shipping times vary depending on your location.

We thank you for your patience.

If you would like to cancel your order, please send us an e-mail at info@luminapro.co. An order can only be canceled if the warehouse has not dispatched your order. 

Please keep in mind that our customer service team is working to get through all your requests in a timely manner.

All our products and lamps are tested before delivery. Our products are double packaged with a wood frame and specifically designed corner protectors to ensure safe delivery. It is important to save the original packaging for any return or warranty claims. 

We recommend purchasing Route Package Insurance at checkout. Learn more about Route below.

Customer Care

See return policy here.

See warranty policy here.

Click on the product below to view and download the setup instructions:

PRO Hollywood Mirror

Crystal Vanity Mirror 

Makeup Chair with Headrest

18" Professional Ring Light

Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance. 

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com

Please note - shipping insurance is non-refundable once your order has shipped.

Products

Yes, the lamp bulbs are included in the price and are packed inside the mirror frame. 

All makeup artists agree – natural daylight is the best light when you apply your makeup. The brightness of daylight is 2,700 Kelvin. Adjust your product accordingly.

x