Shipment Inspection Guide

Inspect your delivery as soon as it arrives.

If you notice any damage to the item or packaging, contact [email protected] within 48 hours of delivery.

Include clear photos of:

  • The damaged item 
  • The outer box 
  • The inner packaging 

Once we receive your photos, our support team will review the claim and arrange a replacement item.

Our goal is simple. You receive a perfect item. If something goes wrong in transit, we fix it fast.

How long are shipping and processing?

The processing time for orders is typically 1-3 business days. Shipping times vary depending on your location.

We thank you for your patience.

How are the mirrors packaged, and will they break during transit?

All our products and lamps are tested before delivery. Our products are double packaged with a wood frame and specifically designed corner protectors to ensure safe delivery. It is essential to save the original packaging for any return or warranty claims. 

We recommend purchasing Route Package Insurance at checkout. Learn more about Route below.

How do I cancel or change my order?

If you would like to cancel your order, please send us an e-mail at [email protected]. An order can only be canceled if the warehouse has not dispatched your order. 

Please remember that our customer service team is working on getting through all your requests promptly.

I have a question. How can I get in contact with you?

Send us an e-mail at [email protected].

Alternatively, you can fill out the contact form, and we will aim to be in touch within 72 hours!

Route Packaging Protection

Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance. 

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com
Please note - shipping insurance is non-refundable once your order has shipped.

Returns

See the return policy here.

Warranty

See the warranty policy here.

Installation and Setup

Click on the product below to view and download the setup instructions:

PRO Hollywood Mirror

Crystal Vanity Mirror 

Makeup Chair with Headrest

18" Professional Ring Light

Questions? Send us a message.

#LuminaProGlow: Celebrity Spotlight

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