Your Order with Lumina Pro. Shipping, inspection, and delivery details.
After checkout, your order enters our fulfillment queue for manual inspection, secure packing, and fast dispatch. We verify every item before shipment, package it for transit protection, and send tracking once the carrier scans your package. Payments stay encrypted and protected from checkout through delivery.
Your Order Timeline
This timeline shows each stage of your order, from checkout to dispatch to estimated delivery. Dates update based on processing time and carrier transit.
EXTRA PROTECTIVE PACKAGING
Each item is double wrapped and secured in a solid wood frame to reduce movement and protect during transit.
Collapsible content
How is my mirror protected during shipping?
We use reinforced boxes, internal padding, and protective film designed for fragile items and long distance transit.
What does manual inspection include?
Each mirror undergoes a visual check, lighting test, and hardware review before packing to reduce defects and transit issues.
How long are shipping and processing?
The processing time for orders is typically 1-3 business days. Shipping times vary depending on your location.
We thank you for your patience.
What should I do if my item arrives damaged?
Inspect your delivery as soon as it arrives.
If you notice any damage to the item or packaging, contact [email protected] within 48 hours of delivery.
Include clear photos of:
- The damaged item
- The outer box
- The inner packaging
Once we receive your photos, our support team will review the claim and arrange a replacement item.
Our goal is simple. You receive a perfect item. If something goes wrong in transit, we fix it fast.
When do I receive my tracking number?
Tracking sends by email once the carrier scans your package. This usually happens the same day your order leaves our facility.
What happens if my order takes longer than expected?
Weather, carrier volume, or holidays may slow transit. Our support team helps locate delayed shipments using carrier data.
How are the mirrors packaged, and will they break during transit?
All our products and lamps are tested before delivery. Our products are double packaged with a wood frame and specifically designed corner protectors to ensure safe delivery. It is essential to save the original packaging for any return or warranty claims.
We recommend purchasing Route Package Insurance at checkout. Learn more about Route below.
How do I cancel or change my order?
If you would like to cancel your order, please send us an e-mail at [email protected]. An order can only be canceled if the warehouse has not dispatched your order.
Please remember that our customer service team is working on getting through all your requests promptly.
I have a question. How can I get in contact with you?
Send us an e-mail at [email protected].
Alternatively, you can fill out the contact form, and we will aim to be in touch within 72 hours!
Returns
See the return policy here.
Warranty
See the warranty policy here.
Installation and Setup
Click on the product below to view and download the setup instructions:
What payment plans are available?
Buy now pay later options appear at checkout with zero interest and clear payment schedules.
Questions? Send us a message.
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